Cancellation / Order Change Policy

LoveMart Co. | Last Updated: May 19, 2026

Thank you for shopping with LoveMart Co. We begin processing orders quickly so we can move them into fulfillment as soon as possible. Because LoveMart Co. uses supplier and fulfillment partners, cancellation and order-change requests are time-sensitive and are not guaranteed. Once an order has been submitted to a supplier or fulfillment partner, it cannot be canceled or changed. Please review your order carefully before submitting it.

1. Contact Us Immediately

If you need to request a cancellation or order change, contact LoveMart Co. immediately at support@lovemartco.com. Please include: your order number; the full name used on the order; the email address used on the order; the requested cancellation or change; and the corrected shipping address, if requesting an address change. Submitting a request does not guarantee that the order can be canceled or changed.

2. Cancellation Requests

LoveMart Co. may attempt to cancel an order only if the order has not yet been submitted to the supplier or fulfillment partner. Cancellation is not guaranteed, even if the request is made shortly after checkout. Some orders move quickly into supplier fulfillment, and support may not be able to stop the order before processing begins.

3. No Cancellation After Supplier or Fulfillment Submission

Once an order has been submitted to a supplier, distributor, warehouse, or fulfillment partner, the order cannot be canceled. This rule applies even if:

Tracking has not yet been issued
The package has not yet shipped
The customer contacts support shortly after ordering
The customer entered the wrong address
The customer changed their mind
The customer ordered the wrong product, size, color, quantity, or variation

After supplier or fulfillment submission, the order must continue through the fulfillment process.

4. Address Change Requests

Shipping address changes are not guaranteed. LoveMart Co. may only be able to attempt an address change if the order has not yet been submitted to the supplier or fulfillment partner and the fulfillment process has not started. Once an order has been submitted, the shipping address cannot be changed. Customers are responsible for entering a complete and accurate shipping address at checkout.

5. Product, Size, Color, Quantity, or Shipping Method Changes

Order changes are not guaranteed after checkout. This includes requests to change product, size, color, style, scent, flavor, variation, quantity, shipping method, recipient name, or delivery instructions. If the order has already been submitted to the supplier or fulfillment partner, the order cannot be changed.

6. Shipping Method Changes

LoveMart Co. currently offers free standard shipping on eligible lower-48 U.S. orders. Expedited shipping is not currently offered. Shipping-speed upgrades are not available after checkout. Please review our Shipping Policy for more information.

7. Orders Already Shipped

Once an order has shipped, LoveMart Co. cannot guarantee that the package can be rerouted, intercepted, recalled, stopped, or redirected. If a carrier provides delivery-management tools, the customer may be able to use those tools directly with the carrier. LoveMart Co. is not responsible for failed delivery changes, carrier refusal to reroute a package, or costs caused by customer address errors.

8. LoveMart Co.'s Right to Cancel Orders

LoveMart Co. reserves the right to cancel, refuse, or refund any order, in whole or in part, when necessary. Reasons may include: item is out of stock or unavailable through the supplier; supplier or fulfillment restriction; unsupported shipping address; incorrect or incomplete address; payment issue; suspected fraud; order verification issue; pricing error; product listing error; inventory error; legal or compliance concern; carrier restriction; product restriction; system or technical error; or operational limitation.

If LoveMart Co. cancels an order, we will notify the customer using the contact information provided at checkout.

9. Inventory Changes and Unavailable Items

Product availability may change after an order is placed, especially when products are fulfilled through third-party suppliers or fulfillment partners. If an item becomes unavailable, backordered, restricted, or unable to ship, LoveMart Co. may: cancel the affected item; cancel the full order; issue a refund for the unavailable item; contact the customer with available options; or offer a substitution only if the customer expressly approves it. LoveMart Co. will not automatically substitute a different item without customer approval.

10. Refunds for Canceled Orders

If LoveMart Co. cancels an order or approves a cancellation before supplier or fulfillment submission, any approved refund will usually be issued to the original payment method. Refund posting times may vary depending on Shopify Payments, the customer's bank, card issuer, or payment processor. LoveMart Co. cannot control bank or payment-processor posting times after a refund has been issued.

11. Cancellation Is Different From a Return

A cancellation request applies only before an order moves too far into processing or fulfillment. Once an order has been submitted to the supplier or fulfillment partner, it cannot be canceled. After that point, LoveMart Co.'s Returns & Refunds Policy applies. Because LoveMart Co. sells adult wellness products and hygiene-sensitive merchandise, all sales are final except for approved claims involving damaged shipments, wrong items, missing items, or verified defective products. Please review our Returns & Refunds Policy before placing your order.

12. Relationship to the Shipping Policy

Shipping address accuracy, delivery issues, carrier delays, tracking, refused packages, undeliverable packages, and packages marked delivered are handled under LoveMart Co.'s Shipping Policy. Customers are responsible for entering a complete and accurate shipping address at checkout and monitoring tracking until delivery.

13. Unsupported Shipping Addresses

LoveMart Co. currently ships to eligible addresses within the lower 48 United States only. If an order is placed for an unsupported destination, LoveMart Co. may cancel and refund the order. LoveMart Co. currently does not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, PO boxes, or international addresses.

14. Customer Responsibility

Before submitting an order, customers are responsible for reviewing: product name; product size; product color; product style; product quantity; shipping address; recipient name; email address; phone number if provided; payment information; shipping eligibility; and final-sale and return restrictions. LoveMart Co. is not responsible for customer errors submitted at checkout if the order cannot be canceled or changed before supplier or fulfillment submission.

15. Fraud, Abuse, and Order Review

LoveMart Co. may delay, cancel, refund, or refuse orders that appear suspicious, fraudulent, abusive, unverifiable, or inconsistent with LoveMart Co. policies. LoveMart Co. may also cancel or refuse future orders from customers who repeatedly submit false claims, abusive communications, chargeback misuse, unauthorized returns, or policy violations.

16. Policy Updates

LoveMart Co. may update this Cancellation / Order Change Policy from time to time. The version posted on our website at the time of purchase will generally apply to that order unless otherwise required by law.