Returns & Refunds Policy

LoveMart Co. | Last Updated: May 19, 2026

Thank you for shopping with LoveMart Co. Because LoveMart Co. sells adult wellness products, intimate goods, lingerie, personal care items, and other hygiene-sensitive merchandise, our return policy is more limited than many general retail stores. For health, hygiene, safety, and resale reasons, all sales are final except for approved claims involving damaged shipments, wrong items, missing items, or verified defective products. Please review this policy carefully before placing your order.

1. All Sales Are Final

Unless an exception in this policy applies, all LoveMart Co. purchases are final sale. We do not accept returns, refunds, or exchanges for:

Buyer's remorse or change of mind
Ordering the wrong item, size, color, style, scent, flavor, or variation
Items that do not meet personal preference
Unopened items, opened items, used items, or worn items
Items removed from sealed packaging or no longer in new, unused, resalable condition

2. Exceptions We May Review

LoveMart Co. may review and approve a remedy if your order involves one of the following issues:

Damaged shipment — The item or package arrived damaged in transit.
Wrong item received — You received an item that is materially different from what you ordered.
Missing item — An item from your order appears to be missing after accounting for split shipments or separate tracking numbers.
Verified defective product — The product appears to have a manufacturing defect and the issue is reported within the deadline in this policy.

Submitting a claim does not automatically guarantee a refund, replacement, store credit, or other remedy. LoveMart Co. must review and approve the claim first.

3. Reporting Deadlines

Damaged shipment — Within 7 calendar days after delivery
Wrong item received — Within 7 calendar days after delivery
Missing item — Within 7 calendar days after delivery
Defective product — Within 14 calendar days after delivery

Claims submitted after these deadlines may be denied. For defective products reported after 14 calendar days from delivery, LoveMart Co. may direct you to the manufacturer's warranty process, if available.

4. Return Authorization Is Required

Do not send any item back unless LoveMart Co. gives you written return authorization. Unauthorized returns may be refused, discarded, returned to sender, or denied without refund. To start a claim, contact us at support@lovemartco.com.

5. Non-Returnable Items

The following items are not eligible for return, refund, or exchange unless LoveMart Co. approves a damaged, wrong-item, missing-item, or verified-defect claim:

Adult wellness products, intimate goods, personal massagers, toys and accessories
Lubricants, personal care products, consumables
Lingerie, hosiery, costumes, underwear, body-contact accessories
Items with broken or removed seals, opened packaging, or used/tested items
Worn, washed, scented, stained, altered, or damaged items
Clearance, closeout, or final-sale items; gift cards; digital products

6. Damaged Shipments

If your order arrives damaged, contact LoveMart Co. within 7 calendar days after delivery. Please include: your order number; photos of the damaged item; photos of the outer shipping box or mailer; photos of inner packaging; photos of the shipping label; a short description of the damage. Please keep the item and all packaging until your claim is resolved.

7. Wrong Item Received

If you believe you received the wrong item, contact us within 7 calendar days after delivery. Please include your order number, photos of the item received, photos of product packaging and shipping label, and a short description. Please do not open, use, wear, test, or dispose of the item while the claim is being reviewed.

8. Missing Items

If an item appears to be missing from your order, contact us within 7 calendar days after delivery. Before approving a missing-item claim, LoveMart Co. may review whether the order shipped in multiple packages, supplier fulfillment records, package weight or scan records, and delivery confirmation.

9. Defective Products

If a product appears defective, contact us within 14 calendar days after delivery. A defective product is one that does not function as intended due to a manufacturing issue. A defective product does not include issues caused by misuse, improper cleaning or storage, failure to follow manufacturer instructions, normal wear and tear, accidental damage, product modification, use with incompatible accessories or materials, or personal preference.

Please include your order number, a description of the issue, photos or video showing the issue, photos of the product packaging, and confirmation of any troubleshooting steps attempted.

After 14 calendar days from delivery, defective-product issues may need to be handled through the manufacturer's warranty process, if available.

10. No Exchanges

LoveMart Co. does not offer exchanges. If LoveMart Co. approves a remedy for a damaged, wrong, missing, or verified defective item, we may provide a replacement, refund, store credit, or other resolution. For all other situations, a new order must be placed.

11. Return Shipping Responsibility

LoveMart Co. does not provide return shipping for buyer's remorse because buyer's-remorse returns are not accepted. For approved claims, LoveMart Co. will determine whether a return is required and whether LoveMart Co. will provide a prepaid return label. Do not return any item unless LoveMart Co. instructs you to do so in writing.

12. Refund Method and Timing

If a refund is approved, it will usually be issued to the original payment method. After LoveMart Co. approves a refund, processing time may vary depending on Shopify Payments, your bank, credit card provider, or payment processor. LoveMart Co. cannot control bank or payment processor posting times.

13. Information Required for Claims

To help us review your claim, contact support@lovemartco.com and include:

Order number, full name, and email address used on the order
Shipping address, product name, and issue type
Clear description of the issue
Photos or video, if applicable
Photos of the shipping label and product packaging
Whether the item has been opened, used, worn, tested, washed, or altered

14. Unauthorized or Noncompliant Returns

LoveMart Co. may deny refunds, replacements, or credits for items returned without authorization, returned after the applicable deadline, opened, used, worn, washed, altered, scented, stained, damaged, or missing packaging, or returned in violation of this policy. For noncompliant returns, LoveMart Co. may deny the refund or apply a deduction of up to 50% where permitted by law.

15. Refused, Undeliverable, or Incorrect-Address Orders

Customers are responsible for entering complete and accurate shipping information at checkout. If an order is refused, returned as undeliverable, or returned because of an incorrect or incomplete address, LoveMart Co. may deny a refund or deduct nonrecoverable costs from any approved refund. Reshipping may require an additional payment and is not guaranteed.

16. Packages Marked Delivered

If a carrier marks a package as delivered but you cannot locate it, please contact us as soon as possible and no later than the deadline stated in our Shipping Policy. A package marked delivered by the carrier is not automatically eligible for refund, replacement, or store credit.

17. Manufacturer Warranties

Some products may include a manufacturer warranty. LoveMart Co. will review eligible defect claims reported within 14 calendar days after delivery. After that period, LoveMart Co. may assist with basic order documentation or direct you to the manufacturer's warranty process, if available. Manufacturer warranty decisions, timelines, requirements, and remedies are controlled by the manufacturer.

18. Fraud, Abuse, and Chargeback Prevention

LoveMart Co. reserves the right to deny, limit, or refuse returns, refunds, replacements, store credits, or future orders if we believe a claim involves fraud, abuse of policy, excessive claims, altered documentation, false information, product misuse, chargeback misuse, repeated delivery disputes, unauthorized returns, or violation of LoveMart Co. policies.

19. Policy Updates

LoveMart Co. may update this Returns & Refunds Policy from time to time. The version posted on our website at the time of purchase will generally apply to that order unless otherwise required by law.