Privacy Policy
LoveMart Co. | Last Updated: May 19, 2026
This Privacy Policy describes how LoveMart Company LLC, doing business as LoveMart Co. ("LoveMart Co.," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, communicate with us, interact with our marketing, or otherwise use our services.
Please read this Privacy Policy carefully. By using LoveMart Co., you acknowledge that we collect and use personal information as described in this Privacy Policy.
1. Adult Wellness Privacy Notice
LoveMart Co. sells adult wellness products, intimate goods, lingerie, personal care items, couples products, gifts, and related merchandise. We understand that browsing, purchasing, and asking questions about these products may feel personal or sensitive. We handle customer information professionally and use it for legitimate business purposes such as processing orders, arranging shipping, providing customer support, preventing fraud, improving our website, complying with legal obligations, and communicating with customers.
Purchases from LoveMart Co. are not anonymous. To process and fulfill orders, we must collect and use information such as your name, email address, shipping address, billing information, order details, payment status, tracking information, and customer support communications. We use discreet packaging as described in our Shipping Policy, but discreet packaging does not mean anonymous ordering or anonymous data processing.
2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page and post the updated version on our website.
3. Personal Information We Collect
Information You Provide Directly
- Name, email address, phone number (if provided), billing address, shipping address
- Account login information, if accounts are enabled
- Order information and payment confirmation information
- Customer support messages and privacy request information
- Photos, videos, packaging images, shipping label images, or other documentation you provide for claims
Order and Transaction Information
When you place an order, we may collect products ordered, order number, order date, payment status, fulfillment status, shipping and billing addresses, delivery method, tracking information, and communications related to your order. Because LoveMart Co. sells adult wellness products, order information may reveal the type of products you viewed, selected, or purchased.
Account Information
If customer accounts are enabled, we may collect login credentials, order history, saved addresses, preferences, account activity, and security information.
Customer Support Information
When you contact us, we may collect the information you choose to provide, including your order number, contact information, issue description, photos, videos, and related documentation. Please avoid sending unnecessary sensitive information.
4. Information We Collect Automatically
When you visit our website, we and our service providers may automatically collect: IP address; browser type; device type; operating system; referring website; pages viewed; products viewed; search activity; cart activity; checkout activity; date and time of visit; interaction with emails, ads, or links; approximate location; cookie identifiers and similar tracking identifiers.
5. Information We Obtain from Third Parties
We may obtain information from third parties including Shopify, payment processors, fraud-prevention providers, email marketing providers, advertising and analytics providers (Google Analytics, Meta/Facebook Pixel, TikTok Pixel, Pinterest Tag, Google Ads), affiliate tracking providers, suppliers and fulfillment partners, shipping carriers, and customer support tools.
6. How We Use Personal Information
We use personal information to: process orders, confirm payments, arrange fulfillment, ship products, provide tracking, manage cancellations, review claims, issue approved refunds, provide customer support, and communicate about orders. We also use it for payment processing, fraud prevention, security, marketing (where permitted), analytics, website improvement, and legal compliance.
LoveMart Co. does not currently use SMS/text marketing.
7. Shopify
LoveMart Co. uses Shopify to power our ecommerce store. Shopify may process personal information to help us operate our storefront, checkout, payments, order management, analytics, fraud prevention, and related ecommerce functions. Shopify's processing of personal information is also described in Shopify's own privacy notices.
8. Cookies and Similar Technologies
Like many ecommerce websites, LoveMart Co. uses cookies and similar technologies to operate and improve our website, including to keep the website functioning, remember your preferences, maintain cart and checkout functionality, understand website traffic, detect fraud, measure marketing effectiveness, and support retargeting or affiliate tracking. You can adjust your browser settings to remove or reject cookies, but this may affect website functionality.
9. Analytics, Pixels, Advertising, and Retargeting
LoveMart Co. may use analytics, pixels, advertising tags, and retargeting tools including Google Analytics, Meta/Facebook Pixel, TikTok Pixel, Pinterest Tag, Google Ads/retargeting, affiliate tracking, and Shopify analytics. These tools may collect information about your browsing activity, device, interactions, product views, cart activity, checkout activity, ad interactions, and purchases. You can manage certain advertising, cookie, or data-sharing choices through browser settings, platform settings, or Shopify customer privacy tools.
10. Targeted Advertising, Sale, and Sharing of Personal Information
Some U.S. state privacy laws define "sale," "sharing," or "targeted advertising" broadly, which may include certain uses of cookies, pixels, advertising tools, and analytics technologies. Where required by law, you may have the right to opt out of sale, sharing, or targeted advertising. You may also contact us at support@lovemartco.com to request help with applicable privacy choices.
11. How We Disclose Personal Information
We may disclose personal information to: vendors and service providers; suppliers, fulfillment partners, and carriers; payment processors and fraud tools; marketing, analytics, and advertising partners; Shopify and related services; legal and compliance authorities; and parties involved in business transactions. We may also disclose information with your direction or consent.
12. Categories of Personal Information Disclosed
In the past 12 months, we may have collected and disclosed: Identifiers; Customer Records Information; Commercial Information; Internet or Network Activity; Approximate Location Information; User Content / Support Information; and Inferences derived from the above.
13. Sensitive Personal Information
LoveMart Co. does not intentionally collect sensitive personal information beyond what is needed for our business operations. Because LoveMart Co. sells adult wellness products, some order details, browsing activity, product views, or support communications may feel sensitive or may be treated as sensitive under certain privacy laws. We use and disclose this information as described in this Privacy Policy.
14. Third-Party Websites and Links
Our website may link to third-party websites. LoveMart Co. is not responsible for the privacy, security, accuracy, content, or practices of third-party websites or services that we do not control.
15. Children's Privacy
LoveMart Co. is intended for adults only. Our website and services are not intended for anyone under 18 years old, and we do not knowingly collect personal information from minors under 18. We do not knowingly sell or share personal information of individuals under 16 years old. If you believe a minor has provided personal information to LoveMart Co., contact us at support@lovemartco.com.
16. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, system, database, payment system, or internet transmission is completely secure.
17. Data Retention
We retain personal information for as long as reasonably necessary to process and fulfill orders, provide customer support, maintain business records, comply with legal obligations, meet tax and accounting requirements, prevent fraud, resolve disputes, manage chargebacks, enforce our Terms of Service and policies, maintain security, and operate our business.
18. Your Privacy Choices
Depending on where you live, you may have choices regarding your personal information, including opting out of marketing emails, adjusting browser cookie settings, using cookie preference tools, using Shopify customer privacy tools, opting out of sale, sharing, or targeted advertising, and submitting privacy requests. To submit a privacy request, contact us at support@lovemartco.com.
19. U.S. State Privacy Rights
Depending on your state of residence and applicable law, you may have the right to know or access personal information we collect about you; request correction, deletion, or a copy of certain personal information; opt out of sale, sharing, or targeted advertising; limit certain uses or disclosures of sensitive personal information; appeal a privacy request decision; and not be discriminated against for exercising privacy rights. To exercise applicable rights, contact us at support@lovemartco.com.
20. Do Not Sell or Share My Personal Information
Where required or supported, LoveMart Co. may provide a Do Not Sell or Share My Personal Information link, data-sharing opt-out page, cookie preference tool, or similar privacy mechanism. You may also contact us at support@lovemartco.com for help with privacy choices.
21. Marketing Communications
If you sign up for marketing emails or otherwise interact with LoveMart Co., we may send promotional emails where permitted by law. You may opt out of marketing emails by clicking the unsubscribe link or contacting us at support@lovemartco.com. Even if you opt out of marketing communications, we may still send transactional or service-related messages such as order confirmations and shipping updates. LoveMart Co. does not currently use SMS/text marketing.
22. Customer Support, Photos, and Claim Documentation
If you contact customer support about a claim or issue, we may collect and retain information needed to review and respond. Please avoid sending unnecessary intimate, explicit, or unrelated images or information. Only send documentation needed for us to review your claim.
23. International Visitors
LoveMart Co. is a U.S.-based ecommerce business and currently ships only to eligible addresses in the lower 48 United States. If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
24. Complaints and Appeals
If you have a complaint about how we handle your personal information, contact us at support@lovemartco.com. Depending on where you live, you may have the right to appeal our response to a privacy request.
25. Contact Us
LoveMart Co. Customer Support
Email: support@lovemartco.com
Mailing Address: 30 N Gould St #56753, Sheridan, WY 82801, USA
For purposes of applicable privacy laws, LoveMart Company LLC, doing business as LoveMart Co., is the business or controller responsible for personal information described in this Privacy Policy.