Shipping Policy
LoveMart Co. | Last Updated: May 19, 2026
Thank you for shopping with LoveMart Co. We want your order experience to feel clear, discreet, and reliable from checkout to delivery. LoveMart Co. uses supplier and fulfillment partners to process and ship orders. Please review this Shipping Policy before placing your order.
1. Where We Ship
LoveMart Co. currently ships to eligible addresses within the lower 48 United States only. At this time, we do not ship to:
- Alaska
- Hawaii
- U.S. territories
- APO/FPO addresses
- PO boxes
- International addresses
If an order is placed for an address we cannot ship to, LoveMart Co. may cancel and refund the order.
2. Free Standard Shipping
LoveMart Co. offers free standard shipping on eligible lower-48 U.S. orders. Free shipping applies to standard shipping only. Expedited shipping is not currently offered.
3. Processing Time
Most orders are processed within 1–2 business days. Processing time is separate from carrier transit time. Business days are Monday through Friday, excluding federal holidays and LoveMart Co.-observed holidays. Orders may take longer during holidays, high-volume periods, supplier delays, or other operational delays.
4. Delivery Estimates
Delivery times are estimates, not guarantees. Carrier transit time begins after your order has been processed and accepted by the shipping carrier. LoveMart Co. does not guarantee a specific delivery date. Delivery may be affected by carrier delays, weather, holidays, peak shipping seasons, service disruptions, routing delays, supplier delays, inventory availability, address issues, and events outside LoveMart Co.'s control.
5. Supplier Fulfillment
LoveMart Co. may fulfill orders through third-party suppliers, distributors, warehouses, or fulfillment partners. Because of this, your order may: ship directly from a supplier or fulfillment partner; be processed by a third-party warehouse; ship in multiple packages; arrive in separate shipments; or use a carrier selected by the supplier or fulfillment partner.
6. Carrier Selection
LoveMart Co. and its fulfillment partners may use USPS, UPS, FedEx, DHL, regional carriers, or other shipping services. Carrier selection is based on the product, supplier, warehouse, destination, shipping method, and available fulfillment options. Customers cannot choose a specific carrier unless LoveMart Co. specifically offers that option at checkout.
7. Tracking Information
When tracking is available, LoveMart Co. will provide tracking information by email or through your order status page. Once tracking is provided, customers are responsible for monitoring their shipment and making reasonable arrangements to receive the package. This includes tracking the package until delivery, being available when delivery is expected, checking mailrooms, parcel lockers, front desks, porches, neighbors, and household members, and notifying LoveMart Co. promptly if there is a delivery issue.
8. Discreet Packaging
LoveMart Co. understands that privacy matters. Discreet packaging is standard through our fulfillment partners whenever available. Orders are generally shipped in plain or neutral packaging intended not to reveal the contents. However, exact packaging, box type, shipping label details, sender name, return address, and carrier presentation may vary depending on the supplier, warehouse, fulfillment partner, and carrier. LoveMart Co. does not currently promise a specific sender name, shipping label format, or billing descriptor.
9. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout, including street address, apartment/suite/unit number, city, state, ZIP code, recipient name, and delivery instructions. LoveMart Co. is not responsible for delays, lost packages, failed delivery, return shipping, reshipping costs, or undeliverable packages caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.
10. Address Changes
Address changes are not guaranteed. If you need to request an address change, contact support@lovemartco.com as soon as possible after placing your order. LoveMart Co. may only be able to update an address if the order has not yet been submitted to the supplier or fulfillment partner. Once an order has been submitted, address changes are not available.
11. Order Cancellations
Orders cannot be canceled once they have been submitted to the supplier or fulfillment partner. Because many orders move quickly into supplier fulfillment, cancellation requests are time-sensitive and are not guaranteed. If you need to request a cancellation, contact support@lovemartco.com immediately. Please review our Returns & Refunds Policy for information about final sale items and approved claims.
12. Packages Marked Delivered
If carrier tracking shows that a package was delivered, LoveMart Co. will treat the package as delivered unless further investigation shows otherwise. If your package is marked delivered but you cannot locate it, please:
- Check your porch, mailbox, parcel locker, mailroom, front desk, side doors, garage, and surrounding areas
- Ask household members, neighbors, building staff, or property management
- Review carrier delivery photos or delivery notes, if available
- Contact the carrier for delivery details
- Contact LoveMart Co. within 7 business days after the delivery scan
A package marked delivered is not automatically eligible for refund, replacement, store credit, or reshipment. LoveMart Co. is not responsible for theft, porch piracy, mailroom misplacement, building delivery issues, customer unavailability, or failure to retrieve a package after delivery.
13. Packages With No Tracking Movement
If your package has not been marked delivered but tracking has not updated, LoveMart Co. may review the shipment after 7 business days without tracking movement. A delayed tracking update does not automatically mean the package is lost. LoveMart Co. does not automatically issue refunds, replacements, or store credits for tracking delays.
14. Lost Packages
If a package appears to be lost in transit and is not marked delivered, LoveMart Co. may help review the issue with available supplier and carrier information. LoveMart Co. may approve a refund, replacement, store credit, or other remedy if the package is verified as lost through the review process.
15. Stolen Packages
LoveMart Co. is not responsible for packages that are stolen, misplaced, taken from a delivery location, or lost after the carrier marks them delivered. Customers should monitor tracking and arrange for secure delivery whenever possible.
16. Refused Packages
If a customer refuses delivery or rejects a package, LoveMart Co. may deny a refund or deduct nonrecoverable costs from any approved refund, including original shipping costs, return shipping costs, supplier fees, carrier fees, and handling costs. Refused packages are not automatically eligible for refund, replacement, store credit, or reshipment.
17. Undeliverable Packages
If a package is returned as undeliverable because of an incorrect address, missing apartment/unit number, failed delivery attempts, customer unavailability, or refusal to accept delivery, LoveMart Co. may deny a refund or deduct nonrecoverable costs from any approved refund. Reshipping may require additional payment and is not guaranteed.
18. Incorrect or Incomplete Addresses
If an order is delayed, lost, returned, or undeliverable because the customer entered an incorrect or incomplete address, the customer is responsible for any resulting costs. LoveMart Co. does not guarantee refunds, replacements, or reshipments for customer address errors. If the package is returned and LoveMart Co. approves reshipment, the customer may be required to pay additional shipping or handling costs.
19. Split Shipments
Orders containing multiple items may ship in separate packages. If only part of your order arrives, please check your order confirmation, tracking emails, and order status page for additional tracking numbers before reporting a missing item. If you still believe an item is missing, contact support@lovemartco.com within the reporting deadline in our Returns & Refunds Policy.
20. Backorders, Out-of-Stock Items, and Inventory Changes
Product availability may change after an order is placed. If an item becomes unavailable, backordered, restricted, or otherwise unable to ship, LoveMart Co. may cancel the affected item or full order, issue a refund for the unavailable item, contact you with available options, or substitute only if you expressly approve the substitution.
21. Damaged Shipments
If your order arrives damaged, contact support@lovemartco.com within 7 calendar days after delivery. Please include your order number, photos of the damaged item, photos of the outer packaging, photos of inner packaging, photos of the shipping label, and a short description of the damage. Please keep the item and packaging until the claim is resolved.
22. Wrong Items, Missing Items, or Defective Products
If you receive the wrong item, believe an item is missing, or believe a product is defective, please review our Returns & Refunds Policy. Current reporting deadlines:
- Wrong item received — Within 7 calendar days after delivery
- Missing item — Within 7 calendar days after delivery
- Defective product — Within 14 calendar days after delivery
23. Delivery Restrictions and Order Review
LoveMart Co. reserves the right to cancel, refuse, or refund any order that cannot be shipped or fulfilled because of unsupported shipping destination, incorrect or incomplete address, supplier restriction, carrier restriction, inventory issue, product restriction, legal or compliance concern, suspected fraud, payment issue, order verification issue, or operational limitation.
24. Customer Support for Shipping Issues
For shipping questions, contact support@lovemartco.com. Please include your order number, full name, email address used on the order, tracking number (if available), shipping address, issue type, and a clear description of the issue.
25. Policy Updates
LoveMart Co. may update this Shipping Policy from time to time. The version posted on our website at the time of purchase will generally apply to that order unless otherwise required by law.
26. Contact Us
LoveMart Co. Customer Support
Email: support@lovemartco.com
Mailing Address: 30 N Gould St #56753, Sheridan, WY 82801, USA