Contact Us
LoveMart Co. | Customer Support
Need help? We're here to make your LoveMart Co. experience clear, discreet, and easy.
Whether you have a question about an order, shipping, tracking, a cancellation request, an address change, or an eligible damaged, wrong, missing, or defective item claim, our support team is ready to help.
Customer Support
- Email: support@lovemartco.com
- Support Hours: Seven days a week, 9:00 AM–5:00 PM Central Time
- Closed: Federal holidays and LoveMart Co.-observed holidays
- Typical Response Time: 1–2 support days
A support day means a day when LoveMart Co. customer support is open, excluding federal holidays and LoveMart Co.-observed holidays.
Before You Contact Us
To help us respond faster, please include:
- your order number;
- the full name used on the order;
- the email address used on the order;
- your tracking number, if available;
- a clear description of the issue;
- photos or documentation, if needed.
For damaged, wrong, missing, or defective item claims, please include product photos, packaging photos, shipping label photos, and a short description of the issue.
Send Us a Message
Please fill out the form below and include your order number if your message is about an existing order. Our team typically responds within 1–2 support days.
Time-Sensitive Requests
If you need to request a cancellation or shipping address change, contact us immediately at support@lovemartco.com.
Cancellation and address-change requests are not guaranteed. Orders cannot be canceled or changed once submitted to the supplier or fulfillment partner.
Privacy & Discretion
Your privacy matters to us. For private order issues, please contact us by email or through the contact form instead of social media comments or public messages.
Please only send the information and photos needed to review your request. Do not send unnecessary intimate, explicit, unrelated, or highly sensitive photos or details.
Helpful Policy Links
Before contacting us, you may find your answer here: