Frequently Asked Questions

Find answers to the most common questions about shopping with LoveMart Co.

Ordering & Payment

What payment methods do you accept?

We accept secure payment methods shown at checkout. Available payment options may vary based on Shopify, payment processor availability, fraud review, billing information, and checkout settings.

For your security, payments are processed through third-party payment processors. LoveMart Co. does not store full credit card numbers when payments are handled by third-party payment processors.

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. Before submitting your order, please carefully review your product selections, quantities, shipping address, billing information, and email address.

By placing an order, you agree to LoveMart Co.’s Terms of Service, Privacy Policy, Shipping Policy, Returns & Refunds Policy, and Cancellation / Order Change Policy.

Do I need to be 18 or older to order?

Yes. LoveMart Co. is intended for adults only.

By using our website or placing an order, you confirm that you are at least 18 years old, or the age of majority in your jurisdiction if higher, and that you are legally permitted to purchase, receive, possess, and use the products in your location.

Can I modify or cancel my order?

Cancellation and order-change requests are time-sensitive and are not guaranteed.

If you need to request a cancellation or change, contact us immediately at support@lovemartco.com. We may only be able to attempt a cancellation or change if the order has not yet been submitted to the supplier or fulfillment partner.

Once an order has been submitted to the supplier or fulfillment partner, it cannot be canceled or changed.

Shipping & Delivery

Where do you ship?

LoveMart Co. currently ships to eligible addresses within the lower 48 United States only.

At this time, we do not ship to:

• Alaska
• Hawaii
• U.S. territories
• APO/FPO addresses
• PO boxes
• international addresses

If an order is placed for an unsupported shipping destination, LoveMart Co. may cancel and refund the order.

Do you offer free shipping?

Yes. LoveMart Co. offers free standard shipping on eligible lower-48 U.S. orders.

Free shipping applies to standard shipping only. Expedited shipping is not currently offered.

How long does shipping take?

Most orders are processed within 1–2 business days.

Processing time is separate from carrier transit time. Delivery dates are estimates and may vary based on supplier fulfillment, carrier transit, weather, holidays, high-volume periods, address issues, inventory availability, and other factors outside LoveMart Co.’s control.

Will I receive tracking information?

Yes, when tracking is available, we will provide tracking information by email or through your order status page.

Once tracking is provided, customers are responsible for monitoring the shipment and making reasonable arrangements to receive the package.

Is packaging discreet?

Discreet packaging is standard through our fulfillment partners whenever available. Orders are generally shipped in plain or neutral packaging intended not to reveal the contents.

Exact packaging, box type, shipping label details, sender name, return address, and carrier presentation may vary depending on the supplier, warehouse, fulfillment partner, and carrier.

What if my package says delivered but I can’t find it?

If carrier tracking shows that a package was delivered, LoveMart Co. will treat the package as delivered unless further investigation shows otherwise.

Please check your mailbox, porch, parcel locker, mailroom, front desk, side doors, garage, household members, neighbors, building staff, carrier delivery notes, and any delivery photos if available.

LoveMart Co. may review available tracking, supplier, and carrier information, but packages marked delivered are not automatically eligible for refund, replacement, store credit, or reshipment.

Returns, Refunds & Exchanges

What is your return policy?

Because LoveMart Co. sells adult wellness products, intimate goods, lingerie, personal care items, and other hygiene-sensitive merchandise, all sales are final except for approved claims involving damaged shipments, wrong items, missing items, or verified defective products.

We do not accept returns, refunds, or exchanges for buyer’s remorse, change of mind, ordering the wrong item, ordering the wrong size/color/style/variation, personal preference, unopened items, opened items, used items, or worn items.

Do you offer exchanges?

No. LoveMart Co. does not offer exchanges.

If LoveMart Co. approves a remedy for a damaged, wrong, missing, or verified defective item, we may provide a replacement, refund, store credit, manufacturer warranty referral, or another appropriate resolution.

What if my item arrives damaged?

If your order arrives damaged, contact support@lovemartco.com within 7 calendar days after delivery.

Please include your order number, photos of the damaged item, photos of the outer shipping box or mailer, photos of inner packaging, photos of the shipping label, and a short description of the damage.

What if I receive the wrong item?

If you believe you received the wrong item, contact support@lovemartco.com within 7 calendar days after delivery.

Please include your order number, photos of the item received, product packaging, visible barcode/SKU/product label if available, shipping label, and a short description of the issue.

Please do not open, use, wear, test, or dispose of the item while the claim is being reviewed.

What if an item is missing from my order?

If an item appears to be missing, first check your order confirmation, tracking emails, and order status page to see whether your order shipped in multiple packages.

If you still believe an item is missing, contact support@lovemartco.com within 7 calendar days after delivery.

What if my product appears defective?

If a product appears defective, contact support@lovemartco.com within 14 calendar days after delivery.

LoveMart Co. reviews eligible defect claims reported within 14 calendar days after delivery. After that period, the issue may need to be handled through the manufacturer’s warranty process, if a manufacturer warranty is available.

When will I receive my refund?

If a refund is approved, it will usually be issued to the original payment method unless LoveMart Co. approves store credit or another method.

After LoveMart Co. approves a refund, processing time may vary depending on Shopify Payments, your bank, credit card provider, or payment processor. LoveMart Co. cannot control bank or payment processor posting times.

Product Information

How do I know what size or product option to order?

Please review the product page carefully before purchasing. Product pages may include product details, measurements, sizing information, colors, materials, ingredients, compatibility notes, warnings, and care guidance where available.

Because all sales are final except approved damaged, wrong, missing, or verified defective item claims, please make sure you select the correct product, size, color, style, scent, flavor, variation, and quantity before checkout.

Are your products authentic?

LoveMart Co. works with suppliers, fulfillment partners, distributors, and manufacturers to provide authentic products through our online store.

Product packaging, labels, colors, dimensions, materials, features, accessories, manufacturer branding, and presentation may vary because of manufacturer updates, supplier changes, photography, screen display settings, inventory updates, or product revisions.

Can customer support give product-use or medical advice?

No. LoveMart Co. does not provide medical, health, sexual-health, therapeutic, legal, safety, or other professional advice.

Please review product materials, ingredients, warnings, instructions, compatibility, and care guidance before use. If you have health, allergy, sensitivity, injury, pregnancy, medication, sexual-health, or safety questions, consult a qualified professional.

Customer Service

How can I contact customer support?

You can contact LoveMart Co. customer support at:

Email: support@lovemartco.com
Contact Form: Available through our website

Support is generally available:

Seven days a week
9:00 AM–5:00 PM Central Time
Excluding federal holidays and LoveMart Co.-observed holidays.

LoveMart Co. typically responds within 1–2 support days.

What should I include when contacting support?

To help us respond faster, please include:

• your order number
• full name used on the order
• email address used on the order
• shipping address, if relevant
• tracking number, if available
• issue type
• a clear description of the issue
• photos or documentation, if applicable

For damaged, wrong, missing, or defective item claims, please include photos of the product, packaging, and shipping label when applicable.

Do you offer phone support?

Phone support is not currently offered. For the fastest and most secure assistance, please contact us by email or through the website contact form.

Do you have a physical store?

LoveMart Co. is an online ecommerce retailer. Orders are placed online and fulfilled through suppliers and fulfillment partners.

Should I contact LoveMart Co. through social media?

For privacy, security, and accuracy, private order issues should be handled through support@lovemartco.com or the website contact form rather than social media comments, public posts, or direct messages.

Please do not send order numbers, addresses, product questions, claim details, photos, or other private information through public comments or social media messages.

Still Have Questions?

We’re here to help.

Contact LoveMart Co. Customer Support at support@lovemartco.com or use the contact form on our website. For the fastest help, please include your order number and a clear description of your question.